Brunswick are experts in customer research and collaborative design.

We help organisations become more customer centred.

We really enjoy talking to people. Our conversations are to understand their perspectives, what they value, what’s challenging to them and how they work towards their goals..

We bring experts and people with lived experience together to design better products and better services.

We know how to build and manage successful design teams and collaborations. We bring in subject matter experts, frontline workers and customers and join them with creative and computational thinkers to produce successful designs.

We’ve helped

Australian public servants take charge of their career pathway by creating a platform that provides easy to access, personalised learning support.

Tailor a customer value proposition to attracted new home care customers to an aged care organisation.

Bring together thirty sporting codes to co-design a whole-of-sport national digital strategy.

A superannuation fund foster a customer-centric culture by sharing member stories that illustrate impacts of the work.

Centre the customer experience during the refurbishment of an iconic Sydney location.

Streamline the operating model of a digital learning academy to optimise delivery.

University students connect with appropriate support services to navigate the challenges of student life.

Author and implement a learning strategy for a 6,000 strong IT team.

Improve the onboarding and orientation experience for undergraduate students.

Thank you.

Brunswick live and work on the lands of the Wurundjeri and Bundjalung peoples.
We pay our respect to their elders past, present and emerging and acknowledge our debt to them.